Skywave TV

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Subscriber Information

My Account

Online Services for Voucher

FAQ

Skywave TV offers a first class Subscriber Information & Support Service. This includes a telephone support network and online service center. Customer calls are managed by our customer service staff. They are all well trained to provide excellent service for both monthly subscription customers and prepaid voucher customers.

Services Provided for Monthly Subscription Customers

1. Customer Service Hotline - (852) 82081623

Our Customer Service Center can handle all requests for service as well monthly billing. For equipment questions, you may call the Hotline to schedule onsite maintenance. For general information, you may email or call our customer services representative. Our 7x24 service support staff will promptly response to your enquiry. Dedicated staff will handle your renewal requests. Feel free to submit you renewal application at any time.

Equipment maintenance
General Information
Service Renewal

2. Online My Account

Many serivce enquiries can be addressed online. Monthly subscribers can log in using their pre-assigned username and password. From the "My Account" page, monthly subscribers can check payment and billing history for the last three months. Requests for new service can also be made in "My Account" and a customer service representative will call back to confirm the changes. New program schedules and highlights can also be accessed online.

Payment inquiry
Program schedules and weekly highlights
Request change of program packages

Services Provided for Prepaid Voucher Customers

1. Agent Network

The Skywave TV distribution network not only sells smart cards and vouchers to you, but also provides support for your service activation and equipment setup. Agents are your first tier support starting from when you buy a Voucher, Smart Card, LNB or Dish Antenna. As a prepaid voucher customer, your first point of service support is from where you bought the equipment or cards. Any problem that the Agent cannot resolve will be routed to our Customer Service Center. Your dealer is responsible until your problem or question is resolved.

Equipment Setup & Maintenance
General Information
Problem Troubleshooting

2. Online Voucher Activation & Query

Your pre-paid voucher must be activated before your service can be received. You can activate the service either via the web or via SMS. Online voucher activation is simply done by submitting your Smart Card ID and Voucher Password. For SMS activation, follow the instructions as outlined on your voucher card. If you are not sure of the expiry date of your present activated voucher, you can submit the Smart Card Number to check the status.

Voucher Activation
Voucher Query